Accessible Customer Service Policy

Nutrasource Diagnostics Inc. is committed to excellence in serving all customers including people with disabilities.

  1. Assistive devices

Nutrasource strives to serve all its customers with excellent customer experiences.  To receive the best experience with our goods and services team, please notify Nutrasource when considerations or accommodations are necessary.  Our staff will work with you to make the best of your experience with our company.

  1. Communication

We will communicate with people with disabilities in ways that take into account their disability.  Options include voice calls, email, letter and face-to-face communications.

  1. Service animals and support persons

We welcome people with disabilities and their service animals.  Service animals are allowed on our premises.  To balance the needs of customers and staff, prior notification of service animals is appreciated though not required.

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.  We will ensure the permission to discuss confidential information in front of support persons is requested prior to discussion.  No additional fees are associated with support staff attendance.

  1. Feedback process/Resolving Your Concern

Customers who wish to provide feedback on the way Nutrasource Diagnostics Inc provides goods and services to people with disabilities can do so by completing the Accessibility Feedback Contact Form.

Alternatively, feedback can be received verbally by calling 519-341-3367 ext 101, sending an email to info@nutrasource.ca or by requesting a feedback form.  Feedback forms can be requested while onsite, online or over the phone.

If submitting the Feedback form by mail, please use the following mailing address:

Nutrasource Diagnostics Inc.

Customer Service Feedback Form

120 Research Lane, Suite 203

Guelph, ON

N1G 0B4

All feedback, including complaints, will be directed to the appropriate staff for handling.  Customers can expect to hear a response within 3 business days of receipt of concerns/complaints.

  1. Training

Training will be provided to staff and contract workers whose duties involve interaction with the public or third parties.  Training will include:

  • Accessibility training for all customer-facing employees to educate them about accessibility services, and on properly serving all customers, including those with disabilities.
  • Accessibility standards for our premise design and IT development.
  1. Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities, Nutrasource will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

This notice will be placed at the entrance to buildings where possible, email, or phone call , and through social media such as Facebook pages: Participate@Nutrasource and Nutrasource corporate pages, and Twitter accounts @Participate_NDI and @Nutrasource_NDI.

We value and respect all our interactions.

For more information, please contact us at info@nutrasource.ca or 519-341-3367 ext 101.